The Misadventures in this Adventurous Trip!

Every time, man thinks that he has become the most powerful being on this planet, nature has its way of telling the person who is the boss! Who said reaching the mountains was easy? Every mountain comes with its own story of adventure, surprise, excitement and many other emotions. 

Last month, that is the month of Aug’16, I got a chance to visit two mountainous areas in two different countries – The Highlands of Scotland and the Cliffs of Moher of Ireland. Technically, both are not mountains that I had to trek or climb, but yet the view and the experience was just like that of a mountain. 

Taking a flight to India and then a car to the highlands should seem like very normal and easy but like I said at the beginning, mountains will test you, your patience, your perseverance, your passion before they reveal themselves to you. So what really happened and how did my story unfold?

Let me begin from the time I left India. I was flying on an Emirates flight, which had a stop over in Dubai and just two days before my flight was when Emirates had a crash landing in Dubai, which was in the news all over the world. Do you see the similarities? I am flying the same airline from the same country (India) to the same country (Dubai), where one of the planes of the airline had crash landed! But I wasn’t changing my plans because of this incident so I decided to go ahead.

Changing of flights at Dubai airport was hassle free and I was amazed that the airport seemed absolutely calm, two days after such a big event. Little did I know that there was a storm that was brewing at the back end of the airport, which we would only get to know about much later. From Dubai, I landed at Glasgow airport and kept waiting for my luggage at the conveyor belt. From ten minutes to half an hour to an hour and there was no sign of my luggage. And then I saw a few other passengers from my flight filling up a form at a temporary table that had been set up at the airport. On going there, I got to know that about 200 bags had not been loaded at the Dubai airport due to the ongoing chaos and so people were filling their baggage details so that the airline could get in touch with them once their bags would arrive. Obviously, I was one of the victims! So here I was, in Glasgow for just three days with no clothes, no toiletries and no other items that I had carried. I was sure that I would get my baggage in a day but that was not to be! Multiple calls and follow ups later also, the authorities weren’t able to locate my baggage. The day I was supposed to leave for the Highlands is the day I decided to go to the airport to the Emirates counter to inquire about my bags once again but they had no trace of it. What that meant was that I couldn’t hire a car to drive into the highlands and at the last minute, I had to take a bus to reach my hotel in the Highlands with still no trace of my baggage.

The bus ride was smooth except the rains that were coming. I kept thinking to myself that how would I go to my hotel from the bus stop in this rain. Since I had not managed to get a hotel in the main town of Glencoe, I had booked a hotel in another town called Crianlarich, which was about an hour’s drive from Glencoe, which I thought could be covered easily since I would have a car. As soon as the bus reached Crianlarich Bus stop, I got off and right in front of the bus stop was my hotel. Now that seemed like a good sign till I realized that all of Crianlarich town was this hotel plus a few houses! That isn’t the best of places for a solo traveler, but then what choice did I have. 

The next morning, I took the city bus and got off at the entry point of one of the National Parks. I realized that I was one of the first ones to arrive at the pier and there was no one in site. I soaked in the beauty, took a few pictures and by the time I was done was when a few tourists started arriving. I decided to stay back and spend more time with people around. Soon I realized that most of them had come in huge groups and were a part of the tourist buses that had come in from Glasgow. I decided to try my luck and requested many bus drivers to add me to the tour so that I could also see the other sites along with some company. Unfortunately, either the buses were full or they did not have a policy to add one more passenger in the middle of their tour. With no other choice, I once again took the local bus and decided to go all the way to Glasgow and get off there. I enjoyed the sights of many mountains as the bus drove to Glasgow, got off and took a lovely walk in the town of Glasgow, enjoyed a hot chocolate in one of the cafes and spent a couple of hours before the same bus was to pick me from here and drop me back to my hotel. 

Now if you are thinking that what happened to my luggage all this while, then here are the details:

a. My calls to Emirates call centre continued throughout the day.

b. I had done a bit of shopping in Glasgow to manage clothes once my baggage didn’t arrive for more than 2 days. 

c. Emirates finally located my luggage and sent it to my hotel in Crianlarich a day before I was leaving Scotland!

But then again, these were not the only mountains that I was visiting. So the next set of mountains brought its own set of challenges. I flew from Edinburgh to Dublin and landed with the intention of hiring a car and driving to the countryside and spending a few days there. For some reason, there weren’t any small cars available and I did not want to pay a bomb for a bigger car for a single person. I decided to use the RyanAir website to book a car as I had flown through them and they were offering me an option. Once the booking had been done, payment had been made is when I got a mail that said ‘Your booking is being processed. We will let you know once it gets confirmed. It may take anywhere from 15 minutes to 24 hours.’ Ouch! That was not what I was expecting. I kept waiting at the airport for a confirmatory mail for two hours but when I couldn’t see a ray of hope, I decided to approach the RyanAir counter to seek help. They were kind enough to give me the Customer Service number, which I called. They regretted that the booking hadn’t happened as no car was available, but they could book me on another car after half an hour, but I had would have to pay more than what I was paying earlier. With no other choice in hand, I decided to go ahead with whatever I could get. 

I got a nippy little hatchback of Volkswagen and I went off to continue my trip. After driving about 100 km, I decided to take a break and pulled myself into one of the food courts that come on the highway. On coming back in the car, I realized that my car was not getting into reverse gear. Now that was not good! I tried changing the gear multiple times but to no avail. Finally, I saw a young man passing by and I asked him if he could help me with this problem. He got into the car and was able to put the car in reverse within seconds. He then told me that there was a particular way in which this car would go in reverse gear. I heaved a sigh of relief. 

Going ahead, another 50 km down the road is when I reached the toll plaza. Due to some miscommunication, I thought that all tolls on my hired car has been paid and so I decided to drive through the unmanned toll plaza but the boom barrier did not open. Now I couldn’t figure how to operate the toll machine. Thankfully, there was an old gentleman in his car right behind me who told me about the Assistance button that I had to press and speak to toll help. After about ten minutes, a toll assistant came to my rescue, explained to me how it works and then I was able to move forward. 

It took me 5 hours to reach my hotel near Cliffs of Moher and I was so relieved that I finally made it. 

On reading this, you must be thinking that this trip must have been so much of a hassle and pain for me. Let me tell you that once you see the beauty that nature has kept in store for us, all these hassles and pain just go away as you realize that the world is so beautiful and one has to take some efforts to witness this beauty. As the old adage goes ‘No pain, no gain’ and these pictures below will prove that!

Who is a RJ these days?

During my college days, one of the professions/hobbies that I wanted to pursue was that of becoming a RJ – Radio Jockey. There were a number of fantastic RJs in the country who were inspiring me to follow their path and I thought that I had the voice and the knack for something like this and hence I even went to a couple of studios. One of them asked me to come back after finishing my graduation as they did not hire undergraduates as a RJ (never understood how is a degree going to impact the delivery on radio), whereas the other studio told me that they do not have openings at the moment but they would be doing a RJ hunt which I could participate in.

By the time I was nearing the final year of my graduation, there were larger dreams and the goal of doing a MBA had taken over, pushing this desire to the back burner. Of course, over the years, since it was still an idea that had not left the head, I have always been a fan of the radio and I spend more time listening to the RJs talk rather than listening to the music being played. In fact, it would be no surprise to know that while others change channels to listen to their favourite tracks as soon as a RJ comes on air, I stick around and listen to their talk. 

But I am seeing a pattern emerge in the last few years that has left me feeling dismayed and is pushing me to change channels more frequently as soon as the RJ comes on air. So what has changed in the last few years?

To begin with, RJs now do not seem like Radio Jockeys but rather seem like ‘Rude Jockeys’. I know it is a bit unfair on my part to paint all of them under this title, but the truth is that most of the RJs these days across channels are obnoxious, loud, and disrespectful. The kind of language and words used are very casual and filled with slang. Most channels have certain prank calls lined up that are done by the RJs and these calls are filled with abusive language where neither there is humour and nor there is class and yet channel after channel is going after this kind of a format. 

What’s worse is the fact that these RJs seem to have become judges in their own right and they have started giving verdicts on matters and cases that are sub judice and where conclusions haven’t come, decisions haven’t been made and people haven’t been proven innocent or guilty. Most of these RJs do not even seem to have done their research before giving their opinion openly on air, forgetting the fact that as a voice on air, they have tremendous influence on their listeners and so they have a moral responsibility to not pass judgements till the case is complete. 

I think they need to remember that they are working at a radio station, where their job is to delight and entertain and not become the ‘Voice of God’ who seems to know all and who can get away by saying anything.

I am still a strong believer of the platform of Radio and there are still a few good men and women out there who are trying to withhold the respect and integrity of this profession. I hope to see many more like that coming back into the fold. 

Last but not the least, as far as my dream of being a RJ is concerned, I am extremely glad to let you all know, that despite what is happening on Radio all around, in 2015, I was able to carve out an opportunity of being a RJ for an afternoon show for an hour and that ensured that one of the items on my bucket list did get tick off!

Random Musings on a Sunny Sunday!

It has often been seen that once you are out of habit of something, when you get back to that act, it seems that you are starting from scratch again. All the momentum that had built up has gone. It takes considerable effort, discipline and consistency to come back to the same level.

Writing also follows a similar philosophy. Nowadays, when I pick up the pen and tend to write for a little more than a few paragraphs, my palm and fingers start aching as I have lost the practice of writing for hours and filling copious amounts of paper. The world of technology, where everything is on my fingertips has had such an effect that now the fingers that grip the pen ache whereas the fingers that tap the keys feel very normal about it. 

Now when I extrapolate and extend this philosophy to blogging, it seems very similar. Coming back to put down a blog after months and it seems like a tedious job. The mind doesn’t know what to write on, where to begin, how to keep the flow going, how to connect the various pieces. This is despite the fact that thoughts come to my mind at regular intervals of what can be the next interesting topic to blog on. The problem is that these thoughts do not come when I have the resources – my laptop and time for a blog, but rather they strike me at the most unexpected and unprepared places. These thoughts will occur to me when I am trying to concentrate on my run, or when I am trying to pay attention to the speaker in a meeting, or when I am enjoying the cold shower in the hot summer of Delhi or when I am counting the number of red lights that I am encountering on a day when I am supposed to be at a place at a certain time and I am already running late for that. It seems that these thoughts have an evil mind of their own and they just want to tease me and titillate me but they have no intentions to let me enjoy them when I am waiting for them! 

Maybe, here is an opportunity for some brave and bold entrepreneurs as well as scientists to work on a technology that allows thoughts to get converted into meaningful ideas or blogs as and when they strike us so that a lot that has popped in the head comes out in the open for the world to witness, see and read! If anyone puts up a technology like this on kickstarter, I will be one of the first ones to put my money behind their venture as I know that not only will it help me immensely, but it will also be a winner in this crazy, chaotic world.

If I have still been able to hold your attention and if you have reached till here in the blog expecting some more nuggets or gems from me, let me burst your bubble right here and tell you that this blog is nothing less than a random musing on a sunny Sunday, where just like the rains that are being a spoilsport by not making an appearance, a similar conspiracy has been hatched by my thoughts as well. 

So till the time my thoughts do not show some empathy and kindness towards me, you – my reader friend will have to do with this blog that just speculates of what could have been, had my thoughts not deserted me. 

Let us Even out the Odds this April

Now that 1st of April is behind us and enough number of people have been fooled, let us look forward. Come 15th of April and Delhi will be back with its Odd and Even Scheme. 

Now before I dwell any further, let me give a quick update to all those who are reading this blog but do not belong to Delhi or India. Delhi was the first city in India that tried an experiment in January 2016 of implementing the rule of Odd and Even for its automobiles in the city. This Odd and Even Rule has been implemented in the past in many cities of the world like Shanghai, Beijing, Paris, Mexico etc. and each has seen its own set of challenges while implementing such a rule. 

The way the Odd and Even scheme works is that on the odd numbered dates, only the cars bearing odd license numbers can bring their cars out on the roads and the even numbered cars have to stay in, and the reverse thing works during the even numbered dates. Let me clarify this:

So if the date is 2nd April, 4th April, 16th April or any other even date, then you can only bring your car on the road if your license plate number ends with an even number. Similarly, when the date is an odd number like 3rd April, 7th April or 21st April, you have to keep your even numbered cars inside and bring out the odd numbered cars. 

When this scheme was announced in Dec’15 for its implementation in Jan’16, people made a big hue and cry about it and the media as well as social media didn’t wait a minute in lampooning the idea and suggestion of the Delhi Chief Minister – Arvind Kejriwal. There were memes and jokes floating around and everyone had predicted the failure of such a scheme in Delhi. But the Government went ahead with its implementation, and the perspective and opinion of people changed after seeing the positive impact that this scheme had in reducing the number of cars on the road and thereby the travel time for each person. It is debatable that to what extent this scheme led to the reduction in pollution levels, which was the moot cause why this scheme was announced, but the effects on traffic reduction were evident clearly. 

Now such a scheme clearly has its drawbacks and disadvantages too, like:

1. The public transport system in Delhi is still not upto the mark, so how does one travel on days when one cannot take out his or her car. Should people bear the brunt of over-crowded Metros, over-charging autos, and over-speeding buses for 15 days?

2. Not everyone in Delhi has an even numbered and an odd numbered car and people are not willing to take the public transport, which is crowded and infrequent. 

3. If one has a driver with only one car, will that person now pay the driver for only 15 days? No driver will accept a cut in his salary just because the Government is not allowing cars to ply on the roads on certain days. 

Keeping the drawbacks aside, it is quite clear that reducing the number of cars on the roads of Delhi NCR is an imperative that cannot be pushed any further. So here is an alternative solution that I want to propose, which could possibly overcome some of the drawbacks highlighted above. 

What if we bring in a scheme called ‘Is it your Car’s Date Today?’. The biggest benefit of this scheme that I propose is that no car will be off the road for more than 4 days at the maximum. This means that the citizens would be happy to participate and not face the burden of an Odd-Even scheme. 

So what does this ‘Is it your Car’s Date Today’ scheme entail?

What this means is that if your car number matches the last digit of the calendar date, then your car shouldn’t be out on the road that day. Let’s understand this with a few examples:

• If the date on the calendar is 1st, 11th, 21st or 31st then all the cars ending with the number 1 have to be off the roads.
• If the date on the calendar is 10th, 20th or 30th, then all the cars ending with the number 0 have to be off the roads.
• If your car number ends with the number 9, then you can’t be bringing your car out on the road on the dates of 9th, 19th and 29th of a month. 

My solution is quite practical, easy to implement, not too much of a burden to the citizens and yet effective in curtailing the number of cars on the road on any given day. 

Of course, the reduction in the number of cars would be much lesser than what we see with the Odd-Even scheme, but we have to balance out the requirements of the individuals with the requirements of the society. 

What would you say to this Mr. Arvind Kejriwal?

Perspectives of Before and After

I observed him carefully as he walked to the door. I knew that time was running out but suppressed the urge to check my watch. I took a deep breath and started counting in reverse under my breath. "Ten, nine, eight, seven..."

The nano-seconds between each count seemed like they had their own long life. I could hear the whirring of the fan, the sound of the foot-steps coming from the wooden corridor at the far corner from where I was lying, and even the pouring of water from the clay pot that was kept outside my room.

“How is this even possible?” I said to myself. When I can see everyone very clearly, how is it that they are not able to see me trying to call out to them. I had just heard the doctor tell his team “He is no more”. The electronic cardiogram that was buzzing had also stopped making any sound.

“Six, Five, Four, Three, Two…” I could hear conversations that went like “How should we inform his family?”, “His case wasn’t complicated. How did this happen.”, “Maybe he came with a heart ailment and it just got amplified during the course of the treatment.”. One nurse said “I will start finishing the formalities for a Death Certificate to be issued.”

Beep, beep, beep. The electro cardiogram comes to life again. A flush of activity ensues with many footsteps that rush into the room. A nurse rushes out to call the senior doctor. The doctor rushes in with a look of shock on his face. He quickly checks my pulse rate and my breathing. He asks the nurse to hand over some injection, which he injects in my stomach. I do not feel any sensation or pain. A straight jab into my stomach and I do not feel anything? Is it the effect of anesthesia?

“Sir, we forgot to give anesthesia to him.” says a junior doctor. The senior doctor looks at him with cross eyes “I was called into this suddenly. But what were you doing? You should have pointed this out before I put in the injection. It’s good that he is still unconscious. This is nothing less than miraculous. Call the press and turn it into a fabulous story of how I saved this man from the jaws of death by using my skills and my years of experience. It will be beneficial for our hospital as well and the Dean and the Trust will be very happy. A hospital in the middle of two cities is anyway not the most popular hospital. Atleast, this will get us some publicity.”

“But Sir, you had declared him dead. He has come to life on his own.” Chipped in the junior doctor once again. The senior doctor gets livid now and says “This is the problem with you newbies. You do not understand anything of the corporate hospital world and then you wonder that why your career is not going anywhere. Just do as I say and stop putting your brains to everything.”

I do not remember anything after that. I woke up the next morning and there was glucose being given to me intravenously. There was a nurse monitoring my pulse rate. She looked at me and said “Good Morning Mr. Jonathan. How are you feeling now? You are a very lucky man to be alive today.”

I said “Thank You Nancy. I think God wanted that. Dr. Gandhi and his team have done a great job.”

Nancy turned pale. It seemed as if she had seen a ghost. She started stuttering “Uh uh h..hh…how do you know my name, and the names of everyone else? You were brought in unconscious and you only gained consciousness today.”

Now it was my turn to get surprised and shocked. “I don’t know. But I remember all the names that were being discussed in this room while I was being treated.”

Nancy got scared. She kept the medicine tray that she was holding aside and rushed out of the room. ‘What was going on? If I was unconscious, how did I know all the names?’ I tried thinking but I couldn’t figure out a reason. Did I just have a near-death experience? I had read about people going through it, but never believed in it.

I switched on the television set. There he was. Looking smug with the stethoscope, precariously dangling on his white coat. These were his quotes:

“Jonathan was brought in, under a very severe condition. A lot of blood had been lost and he was unconscious. Two hospitals had refused taking him in as it was a police case, but the minute I saw him, without bothering about protocols, I asked my team to bring him into the operation theatre. The operation lasted for six hours. It was a complex operation, but with the help of my team, we were able to save Jonathan and now he is completely out of danger. The only problem is that the accident was so severe that Jonathan’s spinal cord has broken at multiple places and he has been paralysed from waist down, and hence he won’t be able to walk again”

I knew that all of this wasn’t true. I remembered the night quite clearly. I was being driven in his Rolls Royce by my driver on the Jaipur-Delhi highway, when the truck came from the right side. The headlights of the truck at that speed were blinding enough for the driver to just freeze. All I could do was just stare at the headlights rushing towards me. Within seconds, I felt my body being thrown to one side, my spine making a sound of a crack, my head hitting the window and then I think I lost consciousness.

A tear rolled down my cheek on realizing that I won’t be able to walk again. My entire life till date flashed before my eyes – growing up in the bylanes of Sultanpur, a small village in Delhi, doing odd jobs to help my family make ends meet, attending night school to get educated and get out of this misery, my first job as a waiter, working hard and rising through the ranks to the manager level, taking a hefty loan to buy my first small hotel to setting up a chain of hotels to now having establishing the hotel chain globally.

Life had been a roller coaster ride for me and today, it seemed as if the roller coaster is turning upside down and all that I had accumulated so far was falling to the ground.

My hunger for success was so huge that I had committed all my life to become more and more successful. My job was my passion. So much so that I never found the time to find love, to get married or to have kids. Today, as I heard those words ring in his ears “He won’t be able to walk again”, I wanted someone’s shoulder to cry on, someone’s hand to hold. I hadn’t felt lonelier in my life than today. I did not want this to happen to me. I had not bargained for this. I had not worked so hard to reach this stage. Why was life being so unfair to me? What will I do now?

This was the moment when I felt that I could either let my hotel empire wither away or turn this empire into something that generations would remember me for. I had to have a purpose in life. In an instant, I knew what I will do. I will make my hotel chain the ‘Best Hotel Chain for the Disabled’.

It was an eye-opener for me when I started visiting my own properties on a wheel chair after a few months. I realized that the hotel properties that I was so proud of were not user friendly for the disabled at all. We did not have proper ramps across the property; we did not have assistance in the rooms and bathrooms so that the disabled could do their tasks properly and without any help. Some of our restaurants had a few steps to climb, making them completely inaccessible to the disabled. We identified 41 different issues that needed to be fixed across all my properties and it took six months and a lot of money to get these issues fixed as some of them meant reconstruction and changes in layout. I had to convince the Board to see the value behind these expenses. I remember that while the Board understood my own personal condition, they were still debating the merit of carrying out all these changes. I sealed the decision in my favour when I reminded all of them that if our ethos was all about giving the best service to our guests, then there were no reason for us to distinguish our guests. There shouldn’t be a guest who comes to our hotel and feels like he was not taken care of.

While we kept making changes to our layout to make it more comfortable and friendly for the disabled, people did not notice these changes for a while. Our moment of truth came when we had renowned physicist Professor Stephen Hawking visiting India and staying at one of our hotel properties. He and his entire team were amazed with the attention to detail that we had given to every possible problem that a disabled person faces. In one of the interviews that Professor Hawking gave to the media, he mentioned that how he has traveled the world but no other hotel property comes close to the one where he stayed in India when it comes to taking care of all the needs of a disabled person.

I couldn’t have got a bigger endorsement than this. It just proved to me that we are doing something right. There was no stopping after that and our list of guests who were disabled just shot up significantly. It was not that these people were not travelling or not staying in hotels, but till then they would just stay in any hotel as all the hotel chains had the same problems. But now, they knew that there was one hotel chain that would take care of them. With more and more guests, word of mouth of the hotel started increasing further and it has reached a stage where we are operating with 95% occupancy for most part of the year. We now have a policy where we always prioritise and accommodate guests who are disabled over other guests as we understand that other guests can go and stay in some other hotel as well. We do not like to refuse to any of our guests, but when a choice has to be made, we know who will get the first preference.

I spend most of my time in one or the other of my property and when guests come and meet me personally and thank me, I feel a sense of accomplishment and success that I had never felt before. When they see me on a wheel-chair, they realize how I am able to empathize their predicament and hence offer services like no other hotel. I believe that God had a plan for me and he wanted me to go through this so that I can improve the lives of so many others.

With this, Jonathan ended his speech that he was giving on receiving the award of ‘Best Hotel Chain of India’ and he got a rousing, standing ovation from each and every one present there.

2016: The Year of Extensions

So the dates on the calendar has changed, another year of hope, optimism and aspiration has dawned on us, the resolution test has been cleared by some and failed by many. We are 24 days into the year of 2016 and it is only apt that I once again talk about the ‘E Model’ that I have been writing about since the last few years with a new perspective to this model every year. 

If some of you are wondering what am I talking about, fret not my friend, as here are the links to all the perspectives that I have given over the years:

· 2015: This is How I am Avoiding Resolutions:

http://fugleman.blogspot.in/2015/01/2015-let-us-continue-with-e-model.html

· 2014: A Year where no Resolutions shall be Broken:

http://fugleman.blogspot.in/2014/01/2014-year-where-no-resolutions-shall-be.html

· 2013: No Resolutions. Just Follow the Es:

http://fugleman.blogspot.in/2013/01/2013-no-resolutions-just-follow-es.html

· 2012: A Year of Four Es:

http://fugleman.blogspot.in/2012/01/2012-year-of-four-es.html

This year, I did not want to come up with another set of multiple words within the model, because as they say ‘Why fix when something is not broken’. The E Model is working absolutely fine for me and it allows me to become better as a ‘Collector of Experiences’, which is how I like to define myself. 

So then, the question that comes to mind is that what will be different or how will I enhance this opportunity of being a Collector of Experiences? For this, I want to declare 2016 as The Year of Extensions for myself. You could also use this model if it works for you. 

What this means is that I will be stretching myself. No, no, not stretching myself physically to increase my height (even though I would love to do that if that was possible). This stretching is all about coming out of my comfort zone in various aspects and extending the standard. 

Let me try and explain this with concrete examples:

1. So when it comes to running, I have so far been in the range of 5 – 6 km regularly, but this year, I will be stretching myself and extending what I accomplish. 

2. In the last few years, my reading of books has come down significantly. Once again, I want to use this year to stretch and extend the number of books that I read. 

3. This model of extension will also be used on travel, exploration and other aspects of life.

4. And of course, what this also means that the earlier E Model will continue to be extended further.

Coming out of your comfort zone is not an easy task. It begins with a mindset and an attitude. It means, sometimes shaking off lethargy, laziness, that moment that tells you to press the snooze button, those moments of self-doubt, that urge to spend a few minutes more with your mobile and much more. 

As I begin this journey of extensions which should be exciting, I urge you to also join me in this journey and see if it works for you. By the end of 2016, all of us will be proud with the distance that we would have covered. 

The irony is that this blog is coming up in the month of February in a year that I am declaring as the ‘Year of Extensions’. So the time has already come to step out of the comfort zone, because magic only happens when you step out of the comfort zone!