Sometimes, when our team members, peers, colleagues or family members come to us and start telling us their problems, our immediate reaction is to start offering them solutions.
However, we need to remind ourselves that a lot of times, they already have and know the solutions. They are not looking for solutions but rather someone who can give them a sympathetic ear to just hear them out, let them vent out their feelings, listen to them without judging or giving them help.
It is not easy to resist offering help, but the ability to know when someone needs sympathy and when solutions shows the strength of your own judgment.
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