ASSISTANCE OR NO ASSISTANCE?

Shopping behaviour differs from shopper to shopper. Some shoppers prefer to get help and assistance while they are shopping while others like to browse on their own and then reach out for help only when they need it. 

When it comes to beauty products, the shopping experience is even more personal, and hence some customers want assistance while others are happy to shop on their own.

Sephora understands this quite well and therefore, in a lot of their stores, it provides two kinds of shopping baskets (black and red). Shoppers can choose the basket based on their need. This allows the different shoppers to get exactly the kind of #retail experience that they want and it also gives a clear indication to the store staff on who needs to be assisted and who doesn't. 

Such a simple and effective solution!